Returns & Refunds
Last updated: September 22, 2026
Contact RugGuy before sending any item back. Unauthorized returns may not be accepted.
Return eligibility
Eligibility, time limits and return shipping responsibility depend on the product and the terms confirmed at purchase. Products must generally be unused and in their original condition.
Cut, custom and special-order products
Cut stair runners, custom work and special-order products may be non-returnable except where required by law or where RugGuy confirms a defect or fulfillment error.
Damage or incorrect items
Report visible damage, missing items or incorrect products promptly through the contact form and retain packaging and photographs for review.
Refund timing
Approved refunds are issued to the original payment method after inspection and processing. Bank or payment-provider posting times may vary.